FAQ

I ORDERED MY WOOF WASHER 360 AND IT SAID SHIPPING WILL TAKE 3-6 WEEKS. WHY SO LONG?

Shipping MAY take 3-6 weeks. Throughout different times of the year demand is greater than others, so we always state 3-6 weeks. However, we always do our best to plan for those times of the year so we can avoid “back orders.”

HELP! I PLACED AN INCORRECT ORDER. HOW CAN I CHANGE THIS?

What you want to do is call this toll free number for customer service: 1-855-668-1655. To find your order they will need your phone number (or email address if you provided it), last name, and zip code. They will absolutely get your order fixed for you.

Keep in mind order processing takes a full 24 hours, so they may not have your order in the customer service system until at least 24 hours after you've placed your order.

I ORDERED WOOF WASHER 360, BUT I HAVEN'T BEEN CHARGED YET. WHEN SHOULD I EXPECT TO BE CHARGED?

We process your order within 24 hours, but we do not charge your card for the purchase until the order is shipped to your address.

CAN I USE FLEA AND/OR TICK SHAMPOO IN THE WOOF WASHER 360?

Yes, the Woof Washer 360 works with any shampoo.

MY DOG IS AFRAID OF WATER, WILL HE LIKE THE WOOF WASHER 360?

While every dog's tolerance for water is different, dogs overwhelmingly prefer the Woof Washer 360's gentle streams of water over the harsh spray of garden hoses.

HOW DO I GET THE HOOP AROUND MY DOG'S TORSO?

Woof washer is adjustable. Just open the hoop, put it around your dog's torso and readjust to its size. .

MY DOG STILL SEEMS A BIT FRIGHTENED FROM THE WATER. WHAT DO YOU RECOMMEND I DO?

The Woof Washer 360 has a pressure control thumb valve on the top of the handle. Adjust the water pressure to your dog's liking.

CAN I REMOVE THE HOOP FROM THE HANDLE WHEN IT IS NOT IN USE?

It is not recommended that the hoop be removed once it has been attached.

I LOVE MY WOOF WASHER 360! WHERE CAN I SHARE MY EXPERIENCE AND PICTURES OF MY DOG?

Please visit the Woof Washer 360's official Facebook and Twitter page!

I HAVE OTHER PETS WHICH ARE DIFFICULT TO WASH. I THINK THE WOOF WASHER 360 WOULD WORK FOR THEM AS WELL. CAN IT BE USED FOR OTHER ANIMALS?

The Woof Washer 360 was designed specifically to ease the burden of washing your dog, however if the hoop fits around other animals, it likely will work for them as well.

I ALREADY PURCHASED A WOOF WASHER 360, BUT WANT TO BUY AN ADDITIONAL HOOP ATTACHMENT IN A DIFFERENT SIZE. IS THIS AN OPTION?

Not at this time.

CAN I PURCHASE THE WOOF WASHER 360 IN STORES?

Not at this time but look for it at your local retailer soon!

CAN THE WOOF WASHER 360 BE USED IN A SHOWER OR BATHTUB?

Yes, there are numerous devices available which will attach a hose to an indoor faucet.